Job title: Senior Business Application Support
Job type: Outsource Project
Emp type: Full-time
Industry: Beverage
Functional Expertise: Information Technology (IT)
Pay interval: Monthly
Pay rate from: THB ฿80,000.00
Pay rate to: THB ฿120,000.00
Location: Bangkok, TH
Job published: 2024-06-19
Job ID: 117911
Contact name: Katawut Janlawong

Job Description

More than just a recruitment company. At PRTR, we have been a part of our customers' success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Responsibilities

  • Coordinate with internal and external team to deliver solutions and ensure no business disruption.
  • Lead application enhancements to improve system performance and overall business process.
  • Ensure SLA on both response and resolution.
  • Comply with IT controls and Company guideline.
  • Manage interface monitoring to ensure integration completed and work well as design.
  • Deliver service ticket report and aging report to IT team and also support Ad-hoc report for management.

Qualifications

  • At least 5 years of relevant work experiences in software application or database.
  • Bachelor or Master Degree in Information System or related field
  • Logical thinking, self-motivated, independent and willing to work under pressure.
  • High responsibility to complete the assigned tasks upon the target date.
  • Hand-on Experience in workflow system, BI tools and ERP system would be advantage
  • Good interpersonal skills with strong teamwork spirit
  • Good communication (Thai & English)
  • Computer literature in MS Office

Benefits

  • Social security.
  • Health insurance (group insurance).
  • Trial for 119 days.
  • Sick leave 30 days / business leave 3 days/vacation leave 10 days.

Location: BTS Phrom Phong

   

Role – Application Sustain Lead (Sr. Business Application Support)

1. Role:

  • Coordinate with internal and external team to deliver solutions and ensure no business disruption.
  • Lead application enhancements to improve system performance and overall business process.
  • Ensure SLA on both response and resolution.
  • Comply with IT controls and Pepsico guideline.
  • Manage interface monitoring to ensure integration completed and work well as design.
  • Deliver service ticket report and aging report to IT team and also support Ad-hoc report for management.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

   

2. Reporting Relationships:

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. Accountabilities:

 

Accountabilities

Measures

Business Results
  1. To provide second line support for users in business applications and escalate issue to third line support if required.
  2. To maintain system in good performance and/or upgrade to reflect business growth.
  3. To provide impact analysis and effort estimation for all Change Requests, and deliver approved one on agreed timeline.
  4. To ensure IT compliance with corporate governance and best practices
  1. Incident has been resolved timely.

 

  1. Execute maintenance as planned, and no system down due to resource issue.
  2. Change request is implemented following IT strategy with no major issue.

 

  1. Compliance of IT Control (PICT Self Testing/Audit Result)

People Results
  1. Ability to develop and maintain relationships with both internal and external users.
  2. Continuous learning business cycle and market.

 

  1. Knowledge of up-to-date technology.
  1. Develop and maintain good relationship with teams and other.

 

  1. Get ready to support business on peak period (dry season for Foods, summer for Beverage).
  2. Get special assignment, attend classes.

 

 

 

Competency Map – Application Support Analyst (Business Application Support)

1. Qualifications:

 

Critical

Desirable
  • Bachelor or Master Degree in Information System or related field
  • Logical thinking, self-motivated, independent and willing to work under pressure.
  • High responsibility to complete the assigned tasks upon the target date.
  • Good interpersonal skills with strong teamwork spirit
  • Good communication (Thai & English)
  • Computer literature in MS Office

 

 

2. Experiences:

 

Critical

Desirable
  • At least 5 years of relevant work experiences in software application or database.
  • Hand-on Experience in workflow system, BI tools and ERP system would be advantage.

 

 

 

 

 

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