Job title: Airline Ticketing Reservation Officer
Job type: Permanent
Emp type: Full-time
Industry: Travel Agency
Functional Expertise: Administration
Salary type: Monthly
Salary: Negotiable
Location: Sathorn, Bangkok
Job published: 2023-08-07
Job ID: 112091
Contact name: Sirakan Chaiyorat

Job Description

Our client is an agency for airline reservations and a one-stop service.

Responsibilities

  • Handling agent queries (email) regarding the group fare quote/ticket restricted/reservation.
  • Handling incoming and outgoing calls, providing service and information to agents/airlines.
  • Confirming before processing reservation/ticketing/cancellation/exchange/refund.
  • Processing tickets regarding the group ticket issuance/cancellation (void).
  • Handling GDS Queue Management (the airline + GDS confirmation messages).
  • Handling the group ticket issued with no invoice.
  • Working cooperatively with internal & external related personnel, handling special request cases, etc.
  • Performing other duties assigned by Manager.

Qualifications and Education Requirements

  • 25 – 35 years old.
  • Being able to communicate in English would be an advantage.
  • Able to work under pressure and meet tight schedules.
  • University Graduate and a Standard of IATA certificate.
  • Minimum of 1-3 years of experience in travel business preferably in servicing multinational companies or corporate clients.