Job Description

A fast-growing property management platform seeks an experienced Head of Operations to oversee service delivery, reservations, and day-to-day operations.

This role ensures a seamless guest experience, optimises internal processes, and drives performance through technology and team leadership.

Key Responsibilities:

• Leading guest services, housekeeping, and maintenance teams.
• Developing and implementing service standards and operational KPIs.
• Driving cross-functional collaboration across operations and reservations.
• Introducing technology and automation to streamline workflows.
• Building and mentoring a high-performing operations team.

Qualifications:

• Minimum 8 years’ experience in hospitality or property operations.
• Proven leadership and people management skills.
• Strong analytical, problem-solving, and communication abilities.
• Fluency in English and Thai.
• Experience in tech-driven or startup environments is a plus.

Benefits:

• Competitive salary with performance-based incentives.
• Health insurance & social security.
• Growth opportunity in an innovative and dynamic environment.