Our client is a Food Delivery company.
- Working on reconciliation and resolving payment discrepancies or refund cases with an analytical mindset.
- Analyzing challenging queries from partners and provide relevant payment-related information through emails and phone calls.
- Actively following up with cross-functional teams regarding the queries and cases.
- Preparing an excel report for processing refund.
- Being a contact point for commercial teams for billing, payment, and reconciliation matters with timely and professional communication.
- Identifying process and policy improvements.
- Performing others as assigned.
- Bachelor’s in Accounting and Finance or related fields.
- Minimum 2-3 years of working experience in finance operations/client-facing jobs especially online platform business.
- Strong communication skills, service-minded, and a sense of urgency.
- Good command of English.
- Proficient in MS Excel skills.
- An audit background is preferred.
- Able to work under pressure.