- Helping customers solve technical issues.
- Communicating with Technical Support in Singapore/Europe.
- Answering questions from customers and prospective customers about the features and capabilities.
- Developing customer-facing documentation for our website on an as-needed basis.
- Communicating customer needs and wishes to our development and engineering staff.
- Performing various other duties as assigned.
- Bachelor Degree with Mechanical or Electronics Engineering.
- 2-3 years previous experience in a technical support role.
- Excellent understanding of technical fundamentals.
- A good listener, and the ability to understand customer problems and questions, and to help them solve their issue.
- Strong communication skills.
- New graduates are welcome to apply.