Job title: Telesales Representative (HR Services)
Job type: Permanent
Emp type: Full-time
Industry: Hospitality
Expertise: Human Resources
Salary type: Annual
Salary: Negotiable
Location: Huaykwang, Bangkok
Job published: 2019-12-08
Job ID: 82993
Contact name: Eakkachai Rewrungrueng
Phone number: 0814322166

Job Description

Job Description:

  • Contacting potential or existing customers to inform them about a product or services.
  • Answering questions about products or the company.
  • Asking questions to understand customer requirements, and arranging appointments with successful conversions.
  • Directing prospects to the Field Sales team when needed.
  • Entering and updating customer information in the database.
  • Taking and processing orders in an accurate manner.
  • Handling grievances to preserve the company's reputation.
  • Going the "extra mile" to meet sales quota and to facilitate future sales.
  • Keeping records of calls and sales, and noting useful information.

Qualifications:

  • Bachelor’s degree or higher in any related field.
  • Aged not over 28 years.
  • Proven experience as a Telesales Representative or other Sales/Customer Service roles.
  • Proven track record of successfully meeting sales quotas, preferably over the phone.
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Good command of English (writing and speaking).
  • Excellent communication and interpersonal skills.
  • Cool-tempered and able to handle rejection.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.