Job Description

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Job Summary

We are seeking an organized and detail-oriented Operations Manager to oversee and optimize store operations across our fashion retail locations in Thailand. This role is crucial for ensuring operational efficiency, streamlining processes, and maintaining a high standard of service across all stores. The Operations Manager will work closely with store managers and cross-functional teams to support sales goals, enhance customer satisfaction, and drive store productivity.

Key Responsibilities

• Store Operations: Developing, implementing, and monitoring standardized operating procedures across all stores to ensure efficiency, consistency, and compliance with brand policies.
• Inventory Management: Overseeing inventory control, stock levels, and logistics to ensure timely replenishment, minimize shrinkage, and optimize stock rotation.
• Sales Support: Collaborating with sales teams to identify opportunities for operational improvements that can boost store performance and enhance customer satisfaction.
• Budget & Cost Management: Managing the operational budget, including staffing, inventory, and logistics costs, to meet financial targets and maximize profitability.
• Team Leadership: Supporting and train store managers on operational best practices, ensuring they have the resources and knowledge needed to succeed.
• Performance Analysis: Regularly analyzing operational KPIs and implementing continuous improvement initiatives to drive store productivity and efficiency.
• Health & Safety Compliance: Ensuring that all stores comply with local health and safety regulations, maintaining a safe and welcoming environment for customers and employees.
• Technology & Systems: Managing POS and other store systems, ensuring smooth operation and handling any technical issues or system updates as needed.

Requirements

• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Experience: Minimum of 5 years of experience in retail operations management, preferably within the fashion, sport fashion retail sector.
• Skills:
  • Strong leadership and problem-solving abilities
  • Knowledge of inventory management, supply chain, and logistics
  • Excellent communication and organizational skills
  • Proficiency in data analysis and familiarity with retail management software
  • Ability to multitask and prioritize in a fast-paced environment
• Languages: Fluent in Thai; proficiency in English is preferred.