Job title: Application Engineer
Job type: Permanent
Emp type: Full-time
Industry: Industrial Machinery/Automation Equipment
Functional Expertise: Engineering/ Manufacturing production
Salary type: Annual
Salary: Negotiable
Location: 700/712 Moo Tambol Panthong, Chonburi 20160
Job published: 2023-06-06
Job ID: 111503
Contact name: Araya Taiying
Phone number: +6638494700

Job Description

Our client is a well-known manufacturer of machining tools and related products.


  • Following the standard process for helping customers to identify application issues, conducting research to find solutions for known issues, and performing/proposing a resolution to the issue to the customer.
  • Clarifying the standard functions of the application and advising on the correct use to the customer.
  • Diagnosing and troubleshooting technical issues related to surrounding systems or applications.
  • Maintaining, tracking, and updating incident/problem status in the global tool.
  • Following up on, and ensuring cases are created, updated, and resolved within the service level agreement.
  • Escalating unresolved incident cases to defined internal and external teams following agreed workflow on time.
  • Liaising and collaborating with our global team to perform knowledge transfers and take part in process improvement activities.
  • Performing various other tasks as assigned by the Manager.


  • Bachelor's degree or higher in Engineering or a related field.
  • At least 3 years of experience working as an Application Engineer, Production Engineer, After-Sales Engineer, or in a related role.
  • Solid knowledge and experience in cutting tools design and machining processes.
  • Ability to read and understand machine drawings.
  • Proficient in AutoCAD and SolidWorks software.
  • Good English communication skills, both written and spoken.
  • A systematic, proactive, and team-oriented attitude.
  • Willingness to travel to customer sites (occasionally or as assigned).