Job Description

The company is a leading supplier of solutions and services for medication management, combining transport and pharmacy automation.


Job Responsibilities: 

To provide and perform customer support, periodic inspection, preventive maintenance, and repairs of equipment and systems.

• Customer focus
  • Providing efficient quality service to customers with prompt service and response.
  • Performing periodic inspection and preventive maintenance of assigned equipment and systems installed at customer premises.
• Technical/commercial knowledge
  • Attending to breakdowns of assigned customers within two hours upon receipt of a customer call.  If the Customer Support Engineering Assistant / Technician cannot participate in the breakdown immediately, he must inform his superior, either the Customer Support Engineer or the Customer Support Manager.
  • Maintaining and troubleshoots equipment or system failure.
  • Repairing or replacing faulty parts.
  • Maintaining a clean and safe working environment at workplace/customer premises.
  • Maintaining a proper record of service, repairs, or parts replaced in job sheets/maintenance checklists for each piece of equipment or system held at the site and in the office.
• Teamwork and integrity
  • Submitting monthly maintenance reports and other necessary reports to the Customer Support Manager punctually.
  • Reporting any abnormality of the performance or diagnostic of the equipment, system, or workplace to the Customer Support Engineer for immediate action.
• Communication
  • Maintaining cordial relations with customers and the general public.

Qualifications:

• Bachelor's degree in Engineering.
• Experience as Service Engineer for at least 1 year.
• Able to travel for work.