Job Description

Our client is a services company specializing in engaging with good customer service and improving the performances of businesses.

Responsibilities:

• Becoming and remaining knowledgeable about the client's products and policies.
• Providing well-balanced decisions and personally driven to be an effective advocate for the platform's community.
• Reviewing the content within agreed turnaround times and standards of quality.
• Identifying inefficiencies and improvement opportunities in workflows and suggesting solutions or recommendations.
• Recognizing trends and patterns, and escalating issues that may affect the delivery of work on time.

Qualifications:

• Bachelor's Degree in any field.
• Welcome both new graduates and experienced.
• Good command of Korean skills.
• Good command of English skills.
• Able to handle violent content with stress management.
• Able to work in shifts including working hours at night.