Job title: Digital Operation Analyst
Job type: Permanent
Emp type: Full-time
Industry: Insurance
Functional Expertise: Banking/ Investment/ Insurance Specialist
Salary type: Monthly
Salary: Negotiable
Location: Bangkok
Job published: 2022-11-25
Job ID: 107081
Contact name: Sopicha Kongchuen, Thanawat Charoonmethee, Worrakarn Siripanyapong

Job Description

Our client is a trusted established insurance and risk solutions provider in Japan for over a century. Nowadays, the Client serves its customers in more than 30 countries and regions.


  • Monitoring operation performance and preparing reports.
  • Identifying operational improvement opportunities and creating an improvement plan to enhance existing processes.
  • Investigating to identify the root cause of the operation issue and collaborating with all stakeholders to solve and design new SOPs.
  • Collaborating with team members and other departments to setting up the operation process and improve an existing process.
  • Setting up service-level agreements for each process.
  • Self-studying to improve insurance knowledge, technology, or data analytics then applying them to improve digital operation.


  • Bachelor's Degree or higher in Business Administration or any related field.
  • At least 2 years of working experience in a Business Analyst role, Data Analytics role, or Business Process Improvement role.
  • Experience in the insurance business.
  • Certified Six Sigma, TQM, or PMI is a plus.


  • Working: Mon-Fri (08.30 AM – 5.30 PM) Performance bonus
  • Group insurance(IPD-OPD)
  • Annual leave of 10-20 Working days
  • Dental Benefit