Our client is one of the leading snack companies in Thailand.

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Our client is a leading manufacturer of high-quality canned food products.

Our client produced plant-based food or future food with a first-phase production capacity of 3,000 tons per year and is expected to reach full production capacity within the next 2-3 years.

Our client is one of the world’s renowned food manufacturers and trading companies. It was established in Thailand in 1984. Over the years, our client has become a leading international food products supplier offering a wide range of products.

Our client is a major in Foods business company.

• IT Technical Support
  • Handling computer Desktop, Laptop, Printing IT Accessories, and user software (Microsoft 365 tools and other applications).
  • Supporting IT Infrastructure including Servers and networks (LAN, WAN, Wireless) throughout the Plant.
  • Providing support to Workplace Services Technology (Video Conference, Meeting Rooms).
  • Supporting to Plant’s operation technologies that include, handheld devices (Barcode Scanners, Android and IOS Tablet, Label Printing and OT Servers as required.
  • Performing system monitoring and technical health checks for IT devices, video conference equipment and other IT facility tools (UPS, Server Room Air-Con, CCTVs).
  • Monitoring IT incidents and service request tickets and escalation. Attend major incidents and provide support and situation updates to the management team.
  • Handling technical support for local events audio/visual, IT preparation e.g., Townhall Events.
  • Assisting remote site IT Support (3^rd party warehouses, site’s offices, and other plant and office). This will require remote or travel to a remote site as required.
• Project Support
  • Providing technical coordination on technical project implementation (server & network upgrade, hardware replacement, plant operations projects, and other IT project implementation.
  • Coordinating with a local team for IT project requirements and informing managers of project initiatives.
  • Coordinating with the global IT team (in English) within project implementation calls, providing status reports, UAT and troubleshooting.
• Maintain IT Assets Inventory
  • Supporting IT Asset Inventory process and ensuring accuracy of IT assets in/out including Desktop, Laptop, IT Accessories, Network equipment, Server, and mobile devices.
  • Performing local IT asset physical count.
• Communication
  • Providing local IT communication on IT updates (New tools announcement, upgrade, planned / unplanned downtime, security events, local incidents communication, and related topics).
  • Providing communication to local users on downtime/update status etc.
  • Reporting local IT requirements to the management team.

Qualifications

• At least 5 years of experience in IT support focused on end-user IT support including PC, Laptops, Printers, Mobile Devices, and user IT accessories.
• Experience in IT Asset Management and Conducting IT Inventory tracking for the site.
• Experience in enterprise server and network technologies e.g. HPE Dell and Cisco Network Hardware.
• Experience in enterprise unified communications tools, e.g. IP Telephonies, MS Teams, Zoom, and Video Conference Systems (Poly).
• Experience in technical project deployment support (Network, Server, End Users Computing).
• Good knowledge of Microsoft 365 Tools, (SharePoint, OneDrive, Office applications).
• Experience in supporting manufacturing plant environments e.g. Production Line, Warehouse, SAP Systems.
• Knowledge of manufacturing IT/OT infrastructure is preferred.
• Knowledge of IT Service Management / ITIL process is preferred.
• Good Command of English and Thai communication.
• Service-minded attitude.

Benefits

• DAYS OF WORK: Mon-Fri
• WORKING DAY IN WEEK: 5 days
• TIME IN: 8.30 AM
• TIME OUT: 5.00 PM
• HOLIDAY IN WEEK: Sat-Sun
• ANNUAL LEAVE (DAYS): 10 Days
• SSO CALCULATION: YES

PRTR  Recruitment Team is supporting the lead of a duck-meat producer company in Samut Prakarn.