Our Client is a global business services firm that transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction

Position: Customer Service Advisor (Korean Speaking)

Location: Phetburi Asoke (Near MRT)

Working Hour: 7.00 – 16.00 / 14.00 – 23.00

Responsibilities;

• Provide timely support to customers through chat and phone
• Handle customers’ concerns positively and professionally.
• Works with other team members in identifying better ways in providing better customer support.
• Participate in additional training courses as required and keeps job knowledge up to date by
  attending upskill training to improve skills
• Maintains and improves the quality of service by giving recommendations.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies set by the company.

Qualifications;

• Thai or Korean Nationality
• TOPIK 4 and 5

• Bachelor’s degree in any field.
• Able to work in Shift (5 days per week)
• Experiences in Customer Service or Call Center is an advantage

Benefit:

• Fixed Bonus 1 Month
• Group Insurance
• Provident Fund
• Annual Leave 12 days

More than just a recruitment company. At PRTR, we have been a part of our customers’ success for 27 years as their total HR solutions partner. With 450 dedicated professionals and over 11,000 outsourced staff, we are here to be Your Partner In People because PRTR believes in the power of people.

PRTR was established in 1990 and is an independent Thai / British joint venture company that based its operational and sales structure on its successful British partner that has grown from a permanent recruitment company into a fully integrated supplier of recruitment, outsourcing and HR services.

RESPONSIBILITIES:

Sales / Account Management

• Advising existing and new clients regarding PRTR’s range of services.
• Responding to new client requests for information and actively seeking new clients.

Recruitment & Selection

• Taking responsibility for initial meetings with clients.
• Understanding client requirements and managing a team.
• Ensuring that the search and selection of candidates meet client requirements and satisfaction.
• Planning recruitment activities and setting targets.
• Interviewing candidates.
• Communicating with clients and optimizing profitability.

Team Management / Coaching & Mentoring

• Working as a leader of a general recruitment team.
• Managing and motivating a small team of consultants and ensuring that pre-determined targets are monitored and achieved.

QUALIFICATIONS:

• Bachelor’s or Master’s Degree in any related field.
• At least 3-5 years’ experience regarding B2B relationships with an emphasis on sales and developing business in any industry.
• Recruitment experience is an advantage.
• Experience in managing complicated multi-role administration.
• Dynamic and mature with strong leadership and communication skills.
• Ability to work under pressure and manage priorities in order to meet deadlines.