Job title: Service Manager
Job type: Permanent
Emp type: Full-time
Location: Bangkok
Industry:
  • Industrial Machinery/Automation Equipment
Expertise:
  • Customer Services
  • Management/ Top Management
  • Quality Assurance/ Quality control
  • Sales/ Business Development
Skills:
  • service
Salary type: Annual
Salary: Negotiable
Job published: 2019-08-13
Job ID: 80009
Contact name: Alexander Grant
Phone number: 06 1419 4066

Job Description

Responsibilities:

  • Ensuring the service organisation is optimised to realise the strategies and business plans that are agreed on.
  • Focusing on customers and ensuring they receive the best possible service and delivery.
  • Expanding and strengthening the local organisation, growing the served market and market share.
  • Nurturing a performance-based culture and making sure the company is the preferred workplace for competent and engaged employees that are developed continuously in a dynamic environment.
  • Being a role model and strong communicator of company values.
  • Managing and controlling costs within the service budget.
  • Acting in customer meetings, seminars, and exhibitions.
  • Taking full responsibility for the P&L of the service business.

Requirements:

  • A business education (e.g. B.Sc. or M.Sc. in Business Administration or Economics) or a technical education (e.g. B.Sc. or M.Sc. in Electrical/Mechanical Engineering).
  • 7+ years of leadership experience and a proven track record of achieving business results.
  • International experience from a large organisation, preferably on a regional or global scale​​​​​​.
  • Experience with change management and how to achieve successful implementations in a sales organisation.
  • High proficiency level in written and verbal communication in English is a prerequisite.
  • Strong knowledge of best practices, relevant policies, systems, processes, local laws and regulations that may influence execution opportunities in the company.